We have opportunities for both 24/7 shift workers (who receive a 20% uplift to salary) and day workers. Day workers may also be asked to provide cover for 24/7 colleagues and they too will receive a 20% uplift for that period. Both teams provide the same support to colleagues, though demand and our focus alters outside of normal working hours.
The department manages and supports internal IT services that are either specialist or operational on a 24/7 basis (we have opportunities for both 24/7 and day workers). The first point of contact is the Service Desk who own the issue or request and will drive it to completion within the department or beyond to our suppliers. The aim is to maintain service provision, providing officers access to what they need, when they need it, wherever they are. Enabling officers to carry out their work and protect the community from Harm. Support for the Agency by the Agency!
As part of Digital Data and Technology (DDaT), there are wider long term opportunities to develop a career in IT and Service Management and the Service Desk is an excellent shop window into that world and will provide a solid grounding for future opportunities. Should you decide that you have interests elsewhere in the Agency, you will be able to pursue those too.