This accessibility statement applies to the website of the National Crime Agency at nationalcrimeagency.gov.uk.

This website is run by the National Crime Agency in the UK. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels, font sizes and fonts
  • zoom in up to at least 400% without the text spilling off the right edge of the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA, VoiceOver and TalkBack)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF documents, created prior to 23 September 2020, are not fully accessible to screen reader software

Feedback and contact information

If you need information on this website in a different format like accessible PDF, easy read, audio recording or braille, please contact us using:

  • email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

We will consider your request and get back to you in not more than 10 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

People needing hearing technology

We cannot provide a text relay service by phone and do not have induction loops at our offices.

Find out how to contact us.

Technical information about this website’s accessibility

The National Crime Agency is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • An interactive slide show "The Journey of a Firearm" is not usable from the keyboard or screen readers (WCAG 2.1 success criterion 2.1.1 Keyboard). We are investigating how we can fix this. We expect the solution to be in place by the end of December 2020.
  • The Skip to Content link skips over the page header but on some pages also skips some main content, which is an incorrect implementation of WCAG 2.1 success criterion 2.4.1 Bypass blocks. We expect a solution to be in place by the end of December 2020.
  • Some delete buttons on the Publications page do not work from the keyboard or screen readers (WCAG 2.1 success criterion 2.1.1 Keyboard). We expect a solution to be in place by the end of December 2020.
  • Images on the website do not all have (as defined by WCAG) adequate alt texts and/or contain text, so screen reader users do not know what they convey (WCAG 2.1 success criterion 1.1.1 Non-text content or 1.4.5 Images of text). We expect a solution to be in place by the end of December 2020. We have been ensuring staff are trained up to do this so that all future use of images meets accessibility standards.
  • The focus indicator is difficult to see on some links in some browsers (WCAG 2.1 success criterion 1.4.11 Non-text contrast). We expect a solution to be in place by the end of December 2020.
  • While most headings follow the correct structure, some minor headings are not announced by screen readers as headings (WCAG 2.1 success criterion 1.3.1). We expect a solution to be in place by the end of December 2020.
  • A few text items have colour contrast below the minimum required of 4.5 to 1, making it difficult for some people with vision impairments or colour blindness to read. (This fails WCAG 2.1 success criterion 1.4.3 Contrast (Minimum).) These will be corrected.
  • Welsh language content does not contain the correct language attribute, so many screen readers do not pronounce the words correctly. (This fails WCAG 2.1 success criteria 3.1.1 Language of Page and 3.1.2 Language of Parts.) These pages will be corrected.
  • On the Careers page and a few other pages, the header content extends over content below it at 350% zoom, obscuring a few words. (This fails WCAG 2.1 success criterion 1.4.10 Reflow) This will be corrected.
  • All pages fail HTML validation, though only a few of those errors fail the WCAG or actually affect accessibility. This will be corrected gradually over time.
  • The GDPR cookies Accept button is not in the correct tabbing order, making it more difficult for keyboard users to accept and close the cookies message. (This fails WCAG 2.1 success criteria 2.4.3 Focus order.)
  • The page links in the main menu are announced by screen readers as not expanded, although they are not expandable anyway, which will be confusing to screen reader users. (This fails WCAG 2.1 success criteria 4.1.2 Name, role, value.) This will be corrected.

Disproportionate burden

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

We are working to correct the non-compliances listed above as soon as possible.

Preparation of this accessibility statement

This statement was prepared on 22 September 2020. It was last reviewed on 22 September 2020.

This website was first tested on 21 September 2019. The test was carried out by Panlogic Ltd with Goldwater Systems Ltd and remediation work was performed.

This website was last tested on 22 September 2020. The test was carried out by Panlogic Ltd with Goldwater Systems Ltd.

We used the following approach to decide on a sample of pages to test:

Goldwater Systems Ltd searched the website looking for pages that contained a representative selection of the components and layouts used on the website. They tested those and reported the accessibility issues found. They instructed the developers to fix those issues, then to look through all the other pages of the website looking for similar issues and to correct those issues on all pages of the website.