Please contact the UK Missing Persons Bureau with any queries or questions relating to missing or unidentified cases, even if we are unable to assist directly we will be able to identify an organisation that can.
For more information about how the Bureau can support police investigations and gain access to key documents and best practice in missing and unidentified cases, please join our community on the secure POLKA (Police OnLine Knowledge Area) website or visit the Bureau website.
When to notify the UK Missing Persons Bureau
The Statutory Code of Practice (2009) requires that police forces notify the Bureau of:
How to notify the UK Missing Persons Bureau
Many police forces are now able to notify the Bureau of missing person cases automatically, however where this is not possible please submit comprehensive details of the case to us by:
Telephone: 0845 000 5481
Fax: 01256 692571
Specific forms for submitting details of missing and unidentified persons/bodies are available to police via POLKA.
Photographs and dental records, where available, should also be forwarded as soon as possible after notification.
The Guidance on the Management, Recording and Investigation of Missing Persons was last revised and updated in 2010. There is now also Interim Guidance published in 2013 that provides further information on the new definition of ‘missing’ as approved by the Association of Chief Police Officers (ACPO). The guidance and a number of other supporting documents can be downloaded from the Missing Persons Bureau Community on the POLKA website.
Child rescue alert
The Child Rescue Alert (CRA) is a tool available to Senior Investigating Officers for use in abduction or kidnap cases involving a child. Its primary objective is to locate the child and bring them to safety by using media to promptly publish details surrounding the child’s disappearance. The CRA is managed by CEOP but continues to be in collaboration with the Bureau to ensure the most effective response and support is provided.
For further information about the Child Rescue Alert including the criteria for launch and who to contact to request a launch, please go to the Missing Kids website or the Missing Persons Bureau community on the POLKA website.
The quarterly return is a statutory requirement for all forces. Detailed guidance on completing the quarterly return can be obtained from us via email. The timetable for the quarterly returns data submission each year is:
1 April - 30 June deadline 21 July
1 July - 30 September deadline 21 October
1 October - 31 December deadline 21 January
1 January - 31 March deadline 21 April
The UK Missing Persons Bureau website contains a number of links to helpful documents that may be of interest. Please visit the website for more information.