The Victims’ Code is intended to make sure victims of crime get the support and protection they need from when they report a crime through to the court case and beyond if necessary. It sets out the information and entitlements that victims of crime can expect from the agency dealing with the crime.
The Victims’ Code applies to all victims of crimes that were committed in England or Wales or where the criminal trial takes place in England or Wales. The Code applies to victims, parents or guardians of victims under 18 and close relatives of those killed as a result of crime.
Victims who don’t live in England or Wales are still entitled to the services set out in the Victims' Code if the crime took place in England or Wales, or if the services relate to criminal proceedings that are taking place in England and Wales. If a victim has left the territory of England or Wales, the country they now reside in should provide victim support services.
For information on the services available to victims of crime visit the Victims Information Service website or call 0808 168 9293.
In cases where the National Crime Agency is responsible for investigating an alleged criminal offence, victims will be assigned a Victim Care Officer. A Victim Care Officer’s responsibilities include ensuring that the victim’s needs are considered and that they remain informed about important developments in the investigation.
The Code requires the NCA to provide the following services:
The NCA takes its responsibilities under the Victims’ Code seriously. Where a victim is not satisfied with the support they have received, the Victim Care Officer should be notified.
In the course of the investigation the Victim Care Officer will make an assessment of victims' safety and keep this updated. Where necessary, the NCA will work to put in place protection measures for the victim and their family. If victims are concerned about their safety or the safety of someone close to them as a result of a criminal investigation by the NCA, it is important that they let their Victim Care Officer know.
If victims are threatened or harassed during an investigation or trial they should contact their Victim Care Officer immediately.
Victims of crime may be eligible for compensation from the Criminal Injuries Compensation Authority (CICA). For further help applying please contact the CICA customer service centre on 0300 003 3601.
Victims may be able to undertake restorative justice and have a say in the reduction of the offence against them. Restorative justice is the process of bringing together the victim with the person who has offended against them. Visit the Restorative Justice website for further information.
We are under a duty to ensure that victims can understand their rights within the criminal justice system and in any case which the NCA investigates. As such, when reporting a crime or giving evidence if a victim doesn't understand English they are entitled to ask for interpretation into a language they understand.
In an emergency always call 999.
To report non-urgent crime please call your local police on 101. You can also report crime anonymously to Crimestoppers online or by calling 0800 555 111.