Command Team

Director of Investigations: Nikki Holland

Nikki Holland has been appointed as the NCA’s new Director of Investigations.

She has served the majority of her career in various detective roles and has already worked closely with the NCA in her current post. She is responsible for the North West ROCU Titan and the Matrix serious and organised crime portfolio in Merseyside.

Nikki is an accredited PIP 3 SIO and is a qualified strategic gold commander.

As Director Investigations Nikki is responsible for leading some 2,000 officers. Reporting to DDG Operations Matthew Horne, she is responsible for ensuring operations and investigations are pursued to the highest standards – and with integrity.


Director of Intelligence: Steve Smart

Steve Smart​Steve has had a career spanning more than 20 years working within government against a range of national security threats. For the majority of that time he has been focused against the international terrorist threat and worked closely with National Counter Terrorism Policing in the development and evolution of the CT Policing Network.

He has worked as an intelligence collector, analyst, assessor and investigator, as well as more recently leading and managing sections responsible for intelligence collection and exploitation.

Steve also worked in the private sector where he led the development of an integrated intelligence and investigations function in a major banking group. He has extensive experience of working with partners in the police, wider law enforcement and intelligence, both in the UK and overseas.

A graduate of economics from the University of Lancaster, Steve was made an OBE in 2003.

Director of Vulnerabilities: Will Kerr

Will has 25 years policing experience in Northern Ireland. Most recently he held strategic responsibility for policing in the Greater Belfast area. His previous roles include Assistant Chief Constable Criminal Justice, and Head of the NI Police College. As a senior investigating officer he led a number of high profile murder and serious crime investigations.

Will Kerr will be leading on the Vulnerabilities Directorate that will bring together CEOP, Human Trafficking and Modern Slavery and some of those specialist capabilities currently part of the Organised Crime Command that relate to vulnerability.



Director of Prosperity (Economic crime and cyber crime) - Donald Toon

Donald started his career in law enforcement in 1990 joining the then HM Customs & Excise and has worked in criminal investigation, enforcement policy and operational management for more than 20 years. He was HMRC’s Criminal Investigation Director from 2011.  





Chief Information Officer: Gerry Cantwell

Gerry joined in February 2015 on secondment from the Ministry of Defence, where he was director of information systems and services. In his role at the Gerry has focused on developing a new IT Strategy for the NCA and building up the internal CIO function to deliver the IT Strategy.

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